1. All stocked products will be shipped
on the same day ordered via telephone, fax or email or U.S. Mail.
2. All orders will be shipped by U.S. Mail (up
to $100) or U.P.S. unless otherwise requested by the account. Regular
shipping/handling charges will apply to all orders.
3. Special shipping instructions must be requested
by the account for same day messenger service or next day delivery.
Separate shipping/handling charges will apply.
4. Freight terms are F.O.B. destination and shipping/handling
charges apply to all orders unless otherwise stated. Shipping/handling
charges apply to each order according to shipment method and destination.
A $2.00 minimum shipping/handling charge applies to all orders unless
otherwise agreed upon by Co Optical, Ltd.
5. Trials-only orders will be processed the same
day received and a $3.50 shipping/handling flat rate applies to
all orders.
6. Receipt of damaged U.P.S. shipments must
be claimed directly through U.P.S. (You may refuse the package upon
delivery or request a claim form from your U.P.S. driver.)
Co Optical, Ltd. provides quality
products at competitive prices because we agree to promptly pay
our suppliers in full, so it is imperative that our members follow
our policies. We appreciate your cooperation and thank you for your
compliance. If you have any questions regarding our policies, call
the Credit Department (800/323-1874 ext. 112).
Billing Statements
Monthly statements are mailed during the first 3 to 5 business days
of each new month and reflect all purchase activity during our billing
cycle. We require full payment (total remit amount) by the due date
(18th of the month) listed on the statement. To reconcile billing
discrepancies please contact our credit/collection department before
the due date listed on the statement. Illinois, Tennessee, and Missouri
accounts are subject to sales tax. If tax exempt, please call for
tax exemption form. Tax exempt status requires the completion of
this form.
Payment Information
The remittance amount on the statement must be paid in full by the
18th of each month unless other arrangements have been authorized
by Co Optical, Ltd. Unpaid balances (including unauthorized deductions)
after the 18th day of the month will be assessed a finance charge.
Service charges apply to returned checks ($100.00), credit hold
($25.00) and late payments ($10.00) after the last day of the due-date
month listed on the statement. Credit Card Payments are accepted
(American Express, Mastercard, Visa). For existing accounts, credit
card payment must be called in before or on the due date (18th of
the month). All new accounts must enroll in our automatic credit
card payment plan to pay by credit card. Credit card payment not
received by the due date for two consecutive months will require
automatic credit card payment enrollment for future payments, unless
otherwise agreed by Co Optical. Several suppliers offer future dated
invoices. Any billing discrepancies must be resolved by the end
of the due date month, otherwise balance(s) will be deemed correct
and payable. Call the Credit Department for more information (800/323-1874
ext. 112).
Returns
Co Optical extends the contact lens manufacturer return policy to
customers for conventional (vialed) lens return requests. Each manufacturer
utilizes a different return policy. For disposable merchandise return
requests, call Co Optical for a return authorization number (R.A.#).
Unauthorized (no R.A.#) returns will be returned to the account
per the Co Optical Return Policy (page 30). There is a $1.00/unit
handling fee for all lens returns. Custom manufactured and made-to-order
lenses are non returnable per manufacturer policies. All authorized
credits will be promptly issued to customers. Payment deductions
for all merchandise returns (distributor and buying group) requires
authorization from Co Optical, Ltd. Credit Department. Accounts
may not deduct for returns to buying group suppliers without Co
Optical's authorization.
Credit Hold
Accounts not paid in full by the 28th of due-date month will be
placed on a credit hold status with all suppliers and Co Optical
Distributor until all past due and current due charges are paid
in full. Accounts will be charged $25.00 fee for credit hold and
excessive past due accounts will be subject to buying group supplier
discount reversals upon a 30-day notice to account from Co Optical.
We reserves the right to place any account on credit hold immediately
if the account is repeatedly late with payment and/or consistently
violates other payment policy rules. All special pricing arrangements
are subject to prompt payment compliance. We reserve the right to
collect any and all future-dated invoices if an account is placed
on credit hold.
Collection Placement
Any account placed with an outside collection agency will be charged
administration costs and collection fees. In order to re-open an
account after payment in full is received, account must re-apply
for credit. In the event of default, Co Optical shall be entitled
to recover reasonable administration costs, attorney's fees, all
court costs and all collection fees.
Miscellaneous
Transfers or assignments of ownership are not valid without express
written approval from Co Optical and the new owner(s).
Credit reference requests from all companies require
your written approval.
All prices, policies and discounts are subject to change without
notice.
Vialed Lenses*
Must be invoiced & shipped from Co Optical Distributor.
Product must be returned along with invoice copy, within 90 days
from invoice date.
Minimum 13 months expiration date from current month.
The lenses must match parameters listed on the invoice.
Guaranteed Fit or Defective Lenses:
- Lenses being returned must meet guidelines above.
- Manufacturer determines product is defective, including non-stock
product and issues credit.
- Denied defective lens claims will be returned to account.
Disposable or Planned Replacement Lenses*
Manufacturers do not accept returns for Disposable (box) Products.
Co Optical will consider return requests on an individual basis.
Call Co Optical to obtain Return Authorization number - An "R.A.#"
does not guarantee a credit - Returns without a "R.A.#"
will be returned to the account.
Disposable returns are subject to a $1.00/pack restocking charge.
Frames*
Full credit within 6 months - must be unmarked and/or undamaged
and include the original description card or will be subject to
a 15% restocking fee.
Custom and Made to Order Lenses* - ARE non-returnable and non-cancelable.
Product Returns to Purchaser - For the following reasons, product
will be returned to the purchaser, plus return shipping charges:
Product not shipped directly from Co Optical Dist.
Packaging markings, missing label, damaged or broken.
Manufacturer determined lens not defective.
Expiration date less than 13 months from current month.
Direct-to-Patient order returned to Co Optical.
Return beyond 90 days from purchase date.
Ophthalmic/vial not in original packaging.
Merchandise ordered through buying group.
Returned merchandise damaged due to improper packaging by account.
Product sent in error, but opened or marked.
Restocking/Misc. Charges:
Parameters do not match invoice $1.00 per unit
Missing or no invoice copy $1.00 per unit
Non-stock product (non-defective) $1.00 per unit
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